If you’re having a problem with a payment, use the steps below to identify and resolve the issue.
❗ What kind of issue are you having?
💸 My payment didn’t go through
- Check your card details
- Ensure you have sufficient funds
- Contact your bank if needed
👉 Try the payment again
💳 I paid but it’s still showing as unpaid
- Wait a few moments and refresh the app
- Check your bank to confirm the payment was successful
👉 If it still shows as unpaid, the payment may not have completed successfully
🔁 I think I was charged twice
- Check your payment history and bank statement
- Some payments allow multiple payments (e.g. locker, hoody)
👉 If you believe you were charged incorrectly, contact support
📍 I can’t find a payment
- Check the Payments section
- Check Attention Please
- Make sure the correct student is selected
👉 The payment may not have been published yet
⏳ My instalment payment failed
- The system will automatically retry the payment
- If it fails multiple times, the plan will stop
👉 You may need to contact the school to set it up again
⚠️ Important
- Payments are only confirmed once successfully processed
- If a payment fails, you will not be charged
🆘 Still having issues?
👉 Contact the Unique Schools support team at support@uniqueschools.ie
Include:
- Your child’s name
- The payment name
- The issue you are experiencing
💡 Tip
Always check your payment status in the app before making another payment to avoid duplicates.