💸 I was charged twice — what should I do?

If you believe you have been charged twice, there are a few possible reasons.

🔍 Common reasons

⏳ Payment still processing

Sometimes a payment may appear more than once temporarily due to bank processing.

👉 This usually resolves automatically

🔄 Payment retried

If a payment failed initially, it may have been retried and completed successfully.

📍 What should I check?

• Check your bank statement
• Check your Payments section in the app
• Look for multiple completed payments

⚠️ Important

• A payment is only confirmed once it has been successfully processed
• Pending or failed payments should not result in a charge

🆘 What should I do?

If you believe you have been charged incorrectly:

👉 Contact the Unique Schools support team at support@uniqueschools.ie

Include:

• Your child’s name
• The payment details
• The date and amount

💡 Tip

Always check the payment status in the app before making another payment to avoid duplicates.