If your instalment payment is failing, it is usually due to an issue with your card or bank.
🔍 Common reasons
A payment may fail due to:
- 💸 Insufficient funds in your account
- 💳 Outdated or incorrect card details
- 🔒 Bank security checks or restrictions
- ⚠️ Other bank-related issues
💳 How can I change my card details?
If a payment attempt fails, please ensure the card details are correct. You can view and update card details by:
Open the school app
Go to Shop on the side bar menu
Tap Manage Payment Methods
Hold to remove a card or add new payment method
🔄 What happens next?
If a payment attempt fails:
👉 The system will automatically retry the payment over the next few business days
- If the payment is successful on retry, no further action is needed
- You do not need to make the payment manually
⚠️ Important
- If the payment fails more than 4 times:
👉 The instalment plan will stop - You will need to contact the school to have the payment set up again
🛠️ What should I do if the issue continues?
If your payment continues to fail, please check the following:
- Ensure there are sufficient funds in your account
- Check your card details (number, expiry date, CVV)
- Contact your bank or card provider to check for any restrictions
- Try using a different payment method if available
🆘 Still having trouble?
If the issue persists after these checks:
👉 Contact the Unique Schools support team at support@uniqueschools.ie
💡 Tip
Make sure your payment details are up to date to avoid missed instalments and interruptions to your payment plan.