If a payment is still showing as unpaid, it usually means the payment has not been completed successfully yet.
🔍 Common reasons
⏳ The payment was not fully completed
If the payment process was interrupted, the payment may not have gone through.
💳 The payment failed
This can happen due to:
- Incorrect card details
- Insufficient funds
- Bank security checks
- Internet connection issues
🔄 The payment is still updating
In some cases, it may take a short time for the payment status to refresh in the app.
📍 What should I do?
- Check whether you received a payment confirmation
- Check your bank statement
- Refresh the app and check again after a short time
⚠️ Important
- If a payment is showing as Unpaid, it has not yet been successfully recorded as paid
- Avoid making another payment straight away unless you are sure the first one did not go through
🆘 Still showing as unpaid?
If the payment still shows as unpaid and you believe payment was made:
👉 Contact the Unique Schools support team at support@uniqueschools.ie
Include:
- Your child’s name
- The payment item
- The date and amount paid