If you can’t find a payment, it may not yet be available or may be located in a different section of the app.
📍 Where to look
💳 Payments section
- Open the app
- Go to Shop
- Tap School Payment
- Check for available or completed payments
- Check the Order History tab for completed payments
🔔 Attention Please
- Tap Attention Please (bottom right corner)
👉 This will show:
- Payments that are due
- Payments requiring action
🔍 Possible reasons
⏳ Payment not yet published
- The school may not have made the payment available yet
✅ Payment already completed
- Completed payments will move out of the main list
👨👩👧 Wrong student selected
If you have more than one child:
👉 Make sure the correct student is selected when checking payments
⚠️ Important
- Payments only appear once they are published by the school
- Payments set up with a last payment date must be paid before that date, otherwise they will be removed from your app
🆘 Still can’t find it?
If you believe a payment should be available but is not showing:
👉 Contact the school directly as they assign the payments
💡 Tip
Check both Payments and Attention Please to make sure nothing is missed.