To cancel a school payment, booking or canteen order, or to request a refund, contact the school directly. The school will confirm whether cancellation or a refund is available and what happens next.
1. Find the payment details
- Open the side menu > Shop > Order History.
- Find the payment in question and tap it to open the order details.
- Note the order number, payment date, item, amount and payment status.
For a built-in canteen order, check its canteen order history if available. If you paid through an external canteen provider, use that provider’s receipt or order reference instead.
2. Contact the school
Give the school:
- Your child’s name.
- The item, activity or canteen order involved.
- The order reference, date and amount, if available.
- Whether you are requesting a cancellation, refund or correction, and why.
Never send your full card number, security code, password or verification code.
3. Follow the school’s instructions
Eligibility, cancellation deadlines and refund timing depend on the school and the payment involved. A request is not a confirmed cancellation or refund until the school confirms it. Ask the school what to expect and contact them again if the agreed outcome has not happened.
What about instalments?
If you want to cancel an instalment arrangement, contact the school. Removing or replacing a saved card does not cancel the plan or move it to a new card. Remaining instalments continue to use the card on which the plan started unless the card is changed on that instalment order.
If you only need to change the payment card, open Shop > Order History > the instalment order > Change Card for the remaining instalments. See Why is my instalment payment failing? for more help.
Canteen and external providers
Contact the school for built-in Canteen cancellation or refund requests. If the app links to Food Village or another external canteen, support for that service also goes through the school.
Not sure whether a payment succeeded?
Check the order status and any confirmation before trying again, to avoid a duplicate payment. For a technical School App payment problem, email support@uniqueschools.ie with your school name, order reference if available and a short description. Refund decisions and cancellation arrangements remain with the school.