If an instalment fails, check the email update and your payment card. The system will try again automatically before cancelling the payment after repeated failures.
How retries work
- There are up to four payment attempts in total, with attempts made every 2–3 working days.
- You will receive an email after each failed attempt. You will also be emailed when a payment is successful. Check your spam/junk folder if an update is missing.
- If all four attempts fail, the instalment payment is cancelled. You must contact the school to arrange what happens next.
Cancellation does not mean the amount owed has been paid. Do not start another payment plan for the same item without checking with the school.
What to check after a failed attempt
- Make sure there are sufficient funds available and the card has not expired.
- Check whether your bank has blocked or declined the payment. Contact the bank if needed.
- Review the order in side menu → Shop → Order History.
- If you need to use a different card, change it on the instalment order in Order History, as explained below.
While automatic retries are pending, avoid making a separate payment for the same instalment unless the school or support team advises you to do so.
Change the card for remaining instalments
Removing or replacing a card in Manage Payment Methods does not change the card linked to an active instalment plan. The remaining instalments continue to be taken from the card used to start that plan unless you change the card on the order.
- Open the side menu → Shop → Order History.
- Find and open the instalment payment you want to update.
- Tap Change Card beside a pending instalment and follow the on-screen steps to change the card for the remaining instalments.
For help changing the card on an active plan, email support@uniqueschools.ie. If the plan has already been cancelled after four failed attempts, contact the school.
Setting up a new payment? Add the card first
Before starting a new payment, go to side menu → Shop → Manage Payment Methods and add your card there. Complete the bank authorisation and check the card is saved, then choose your payment item.
Adding a card during checkout can cause problems when switching to your banking app. A €0 authorisation does not confirm that the school payment succeeded. Check Order History before trying again if you are unsure.
For the full steps, see How do I make a payment? or Paying in instalments or in full.
Still need help?
After four failed attempts: contact the school. For a technical or card-related problem, email support@uniqueschools.ie with the school name, payment item, order number if available, and a brief description. Never send full card details, passwords or bank security codes.
For step-by-step card setup and changes, see Add, remove or change a payment card. Add a new card in Shop > Manage Payment Methods before starting checkout.