If you’re not receiving alerts, it is usually due to your device settings or how notifications are configured.
📱 1. Notifications are turned off
Your phone may not be allowing notifications from the app.
👉 Check your settings:
- Ensure notifications are enabled for the app
- Turn on alerts, sounds, and banners
🔕 2. Do Not Disturb or Focus mode is on
- Your phone may be silencing notifications
- Alerts may not appear during certain times
🌐 3. No internet connection
- Notifications require internet access
- If offline, alerts may be delayed
🔔 4. The school may not have sent an alert
In some cases, the school may publish a message without sending a notification.
👉 The message will still be available in the app
⚠️ Important
- Notifications are alerts only
- All messages can always be found inside the app
💡 Tip
To stay up to date:
- Keep notifications enabled
- Check the app regularly
🆘 Still not receiving alerts?
If alerts are still not working:
👉 Contact the Unique Schools support team at support@uniqueschools.ie