Before troubleshooting your login, it’s important to check which system you are trying to access.
The school app, VSware, and Tyro are separate systems — even though they may be linked.
📱 Logging into the school app
You are using the school app if you:
- Downloaded the app using your school’s name
- Created an account using your phone number and email address
- Use the app for:
- Messages and notifications
- Absence notes
- Payments
👉 If this is what you’re trying to access, please see:
🏫 Accessing VSware or Tyro
You are trying to access VSware or Tyro if you are:
- In the VSware or Tyro sidebar menu option within the school app
- Viewing attendance or reports through a separate portal or screen
- Being asked for a VSware or Tyro username/password
- Opening a page that looks different to the main school app
⚠️ Important
- VSware and Tyro are separate systems used by the school
- Your login details for the school app will not work for VSware or Tyro
- These systems are linked within the app for easy access
🔑 Why it may not be working
- Your VSware/Tyro login details may not be set up yet
- Your username may not match what the school has on file
- Your details may not be linked correctly
👉 If your username is not auto-populating, please contact the school directly.
🆘 What should I do?
If you are trying to access VSware or Tyro and are having issues:
👉 Please contact your school directly
The school:
- Manages your VSware/Tyro account
- Can provide or reset your login details
- Can check if your account is set up correctly
💡 Tip
If you’re unsure which system you need:
- Start by logging into the school app first
- Then follow any links provided within the app