📑 Can't Download Reports from VSware? Here's Why

If a VSware report will not download inside the School App, open VSware in your phone’s web browser and try there.

1. Open VSware

1. Open the School App’s side menu and tap Vsware.
2. If asked, select the relevant child and tap OK.
3. Tap the question mark (?) at the bottom right. The Having Issue? panel contains Open in browser, Copy Id and Copy Password.

2. Log in through your web browser

1. Under the correct child’s name, tap Copy Id.
2. Tap Open in browser and paste the ID into the VSware username field.
3. Return to the School App, open the question-mark panel again and tap Copy Password for the same child.
4. Return to the browser, paste the password and log in.

Copy and paste one detail at a time: copying the password replaces the ID on your clipboard. These are your VSware login details, which may be different from your School App login.

3. Open your report

In VSware, open the relevant child’s report and use the download option available there. The report screens and available reports are managed by your school.

Still having trouble?

If your saved VSware details are missing or incorrect, ask the school office for help. Manage Autofill in the School App is where saved VSware IDs and passwords can be updated.

For login help, the VSware Help button at the top of the screen opens a separate Help Guide. If you still cannot log in, see a report or download it in the browser, contact your school office.